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Live chat for the whole team, not per agent
Intercom, Tidio and LiveChat price chat per agent or per conversation, then charge again for AI. FasterOS live chat (ChatNow) is part of Faster Support, $5 a month for the whole team: visitors chat with just their name, tags bring in the right people, and every conversation can sit on a ticket, with the support desk, records and agents around it.
- One price $5 a month for the team, with the support desk and SLAs. No per-agent seats.
- Right people Tag rules bring in billing, sales or support, by topic.
- Safe by default Everything visitors type is screened for safety and spam.
- More around it Tickets, a customer portal, knowledge, records and agents.
What's different underneath
Pay for the team, not each agent
Live chat toolsIntercom charges per seat ($29 to $132 a month) and $0.99 for each conversation its Fin AI resolves, at least 50 a month. LiveChat is $19 to $49 an agent. Tidio counts conversations: $29 a month for 100, $59 for 250, with its Lyro AI from $39 more.
FasterOSChatNow is part of Faster Support, $5 a month for the team after a 14-day free trial, with the support desk, customer accounts and SLAs. The people who answer are team members at $1 a month each.
The right people, by topic
Live chat toolsRouting assigns chats to teams or agents by rules, with more routing options in higher tiers.
FasterOSVisitors pick a topic, which becomes the chat’s first tag. Tag rules bring in only the people for that topic: a Billing rule adds your billing person. Add tags as a chat goes, filter by any of them, and close a chat when it’s done; it reopens if the customer writes again.
Screened, and kept with the work
Live chat toolsChats live in the chat tool’s inbox. Spam filtering, ticket links and the records behind a customer depend on the plan and its integrations.
FasterOSEverything visitors type is screened for safety and spam, and open chats allow one link a message. A ticket’s conversation shows on the ticket itself; customers send pictures, PDFs and text files from their private link, and replies reach them by email when they’ve left.
More than a chat box
Live chat toolsA chat tool answers questions. The site, the records behind a customer, bookings, the store and the team’s own chat live elsewhere.
FasterOSChat sits beside a support desk that triages itself, a customer portal, a knowledge base that answers from your own docs and forms, agents, and your site, store and bookings.
Side by side
What it takes, and where each one comes from.
| What you need | Intercom | Tidio | LiveChat | FasterOS |
|---|---|---|---|---|
| Chat on your site | Built in | Built in | Built in | Built in A chat page, and code for your own site |
| Visitors chat without an account | Built in | Built in | Built in | Built in Just their name |
| Route by topic | Built in Assignment rules | Built in By plan | Built in Routing rules | Built in Topics and tag rules |
| Spam and safety screening | Built in Spam filtering | Built in Spam protection | Built in Bans and filters | Built in Every message screened |
| Files from customers | Built in | Built in | Built in | Built in Pictures, PDFs, text files |
| AI answers | Add-on Fin, $0.99 a resolution | Add-on Lyro, from $39 a month | Add-on AI add-ons, by plan | Beside the chat On the support center, from your knowledge base, at each model’s price |
| A ticket, and the conversation on it | Built in Tickets | Built in Tickets | Add-on HelpDesk, its own plan | Built in Faster Support |
| Customers see their own requests | Built in Messenger history | Not built in Not a request portal | Not built in | Built in My support tickets |
| Mobile apps for the team | Built in | Built in | Built in | Not yet Not yet: replies by browser, and email when you’re away |
| Records, agents and the site around it | Add-on Data and workflows, by plan | Add-on Flows, by plan | Not built in Other tools | Built in |
| Pricing | Per seat $29–$132 a seat a month, plus $0.99 a Fin resolution | Per conversation $29–$59 a month by conversations, plus Lyro | Per agent $19–$49 an agent a month | Published $5 a month for the team (Faster Support), $1 a member |
Put the same chat on your site
A shop wants chat on its site, billing questions going to its billing person, every chat screened, and the ones that need follow-up turned into tickets customers can follow. Here’s what each takes.
FasterOS: 5 steps, one add-on
- Create your team and invite the people who’ll answer1:34 how-to
- Choose Set up Faster Support: tickets, a support chat and a triage agent, in one step
- In ChatNow settings, switch on visitor chats, set the greeting and topics
- Add a Billing tag rule for your billing person
- Copy the code onto your site
The first is shown start to finish in a narrated how-to. About 2 minutes of video in all.
A chat tool: seats, then the extras
- Pick a plan and a seat for every agent (or a conversation allowance)
- Install the widget on your site
- Set up routing rules and teams
- Add the AI agent, priced per resolution or by plan
- Connect a help desk for tickets, or move up a plan
- Connect the records behind each customer through integrations
Intercom, Tidio and LiveChat have mobile apps and chat-based AI agents; FasterOS answers by browser and email, with AI answers on the support center beside the chat.
Your first year, priced
Our own published prices, and theirs as published or benchmarked. Change anything to match your quotes.
People who set it up People who answer chats Chats a month Visits a month FasterOS $175–$695 Seats, Faster Support ($5 a month: chat, tickets, the customer portal and SLAs), and hosting by use. Visitors who chat are free. Already on FasterOS? $72–$554 more Seats are paid once, for everything your team builds: adding this costs only its own use and any add-on. Intercom $1,392 4 Essential seats, billed yearly. Fin AI is $0.99 a resolution more (50 a month at least). Tidio $708 Growth, billed yearly; more than 250 conversations a month moves up Growth’s tiers. Lyro AI from $39 a month more. LiveChat $912 4 agents on Starter, billed yearly. Tickets and AI on other plans or products.Each of these is one tool for one job, with its own bill. FasterOS is a platform: the first solution pays for your team’s seats, and every one after it (a site, a store, a support desk, agents) adds only its hosting and any add-on.
Beyond a chat box
What a chat tool leaves to other products, FasterOS does in the same place.
A support desk that triages itself Answers from your own knowledge, a ticket and a conversation for every request. Take the tour →Agents that run your processes Describe a process; an agent runs it step by step and waits for people when it needs to. Take the tour →A chat for every client The people, the conversation and the work in one place. Take the tour →Records and reports Focused views, totals and related records your team can act on. Take the tour →Calendars and bookings Set your hours once, and people book real openings from a link. Take the tour →Websites and stores Public pages, order forms, bookings and a store, on your own domain. Take the tour →Your first year with each
Live chat tools
- Add a seat for each new agent, or a tier as conversations grow
- Pay for AI resolutions or an AI add-on
- Connect a help desk and the records behind each customer
FasterOS
- Add people who answer at $1 a month
- Chat, tickets and the portal in one $5 add-on
- Records, agents and the site already there
When a live chat tool is the better fit
- A team that answers from phones, and needs mobile apps and push notifications.
- A high-volume shop where an AI agent inside the chat answers most questions on its own.
- Proactive chat campaigns and product tours aimed at visitors as they browse (Intercom).
Questions
What does Faster Support include?
Visitor chat (your chat page, and code for your own site), tag rules, email to ticket, customer accounts where people see their own requests, and SLAs, for $5 a month per team after a 14-day free trial.
Do visitors need an account?
No: just their name. Everything they type is screened for safety and spam.
What if the customer leaves the page?
Your replies reach them by email, with a link back to the conversation.
Can AI answer chats?
AI answers questions on your support center from your own knowledge base, and the triage agent drafts answers for every request. An AI agent inside the chat itself isn’t built yet.
Is there a mobile app?
Not yet. The team answers in the browser, on any device.
Sources, as published in 2026: Intercom pricing (Essential $29, Advanced $85, Expert $132 a seat a month billed yearly; Fin $0.99 a resolution); Tidio pricing (Starter $29 for 100 conversations, Growth from $59; Lyro from $39); LiveChat pricing (Starter $19, Team $49 an agent a month billed yearly).
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