Feature tours · Faster Support
Faster Support: answers from your own knowledge
Faster Support answers your customers from what your team already knows: your docs, forms, reports and apps, kept up to date as you edit them. When someone needs a person, one button’s worth of setup turns their request into a ticket, a drafted answer and a conversation.
Watch the presentation A 2:07 video; captions under CC. The highlights are below too.For example: our own support center. Visitors ask in their own words and get answers from our guides with links; a request becomes a ticket our team sees in chat, with an answer already drafted, and a conversation with the customer. The same fields, settings and functions build anything you can imagine for your business.
Ask in your own words
Anyone can ask, signed in or not. Answers come only from your knowledge base, say where they came from, and link to it. When the articles don’t cover a question, it says so, rather than guessing.
Connect anything you already have
A knowledge base is built from your own objects: a doc becomes an article per heading, a form an article per record, and reports and apps their contents. Edit any of them and its articles follow. Mark each source Public or Team.
One button sets up the desk
Set up Faster Support makes the whole desk for any team: a request form anyone can send, tickets, a Support chat, an agent that triages each request, an assistant that answers from your knowledge, and a report of open tickets.
Every request, triaged
Support Triage, an agent, reads each request: it judges the area and urgency, drafts an answer from the knowledge base, files a ticket, tells the Support chat (flagging urgent ones), and emails the customer a first answer.
A ticket the team can act on
Open support tickets lists every ticket that isn’t closed: its topic, area, urgency, who it’s assigned to, and the suggested answer, ready to send or improve.
A conversation for every ticket
Each ticket has its own ChatNow conversation with the customer: they write and send screenshots from a private link, with no account needed, and see replies live, or by email if they’ve left. Your team replies from ChatNow or the ticket itself.
Customers see their own requests
The first email signs the customer in to their requests on your support center: each one, where it stands, and their conversations. They only ever see their own.
Questions teams ask
How Faster Support fits in.
- Does it make answers up? No: it answers from your articles only, cites them, and says when they don’t cover the question.
- Can anyone chat with us live? Yes, with ChatNow: turn on visitor chats, choose the tags that route each conversation to your people, and add the chat page to your website.
- Is what visitors type checked? Yes: names and messages are screened for safety and spam before your team sees them.
- Do customers need an account? No. Those who send a request get one, so they can follow it; the link in their email signs them in.
Build anything you can imagine
Start with one workflow. Create a free account and build it the same way, with no code.
Create a free accountWatch the presentationNo credit card required. Limited trial usage is included; add a card when you turn on paid features.
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Number fields
Calculate prices, totals, margins and payments the moment a value changes, with no spreadsheet.
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Collect cleaner information with fields that tidy input, limit choices and adapt to each answer.
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Make forms respond the moment people type, choose, click or open them.
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Writing, answers from your own records, image descriptions and speech, inside the forms your team uses.
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Capture any number of attendees, line items or sessions in one record, each titled by name.
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Turn what people submit into focused views, totals and connected records your team can act on.
Take the tour →Jade: logic meets love
Build calculations, decisions and actions from lists, with every function explained as you go.
Take the tour →Let AI design advanced UX
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Take the tour →Themes and design
Give every form a polished, consistent look in seconds, then fine-tune any detail.
Take the tour →App Builder
Combine your forms, reports, sheets, docs, scenes and calendars into one app, shared with a link.
Take the tour →Presentations
Turn a short brief into a presentation that moves, then present it or share it as a page.
Take the tour →Calendars and bookings
Set your hours once, and people book a time themselves from a link.
Take the tour →E-commerce
Say what you sell, and the Store Starter builds your store, with checkout you can try right away.
Take the tour →Any size of data, any number of views
Data of any size, explored by as many reports and dataviews as you need.
Take the tour →Agents that decide, loop and escalate
Agents that read a client’s words, make decisions, chase people who haven’t answered, and review your work every week.
Take the tour →AI Assistant
Describe what you need and build apps, stores, campaigns and agents through conversation.
Take a look →Legal Agent
Calculate legal deadlines consistently from triggering events, court days and holidays.
Take a look →Maps
Turn your places into interactive 3D maps with markers, shapes, viewpoints and directions.
Take a look →Cost Estimator
See what your usage costs so far, and an estimate for the month, before the bill arrives.
Take a look →Scenes
Create 3D scenes, animations and games from a description.
Take a look →Docs
Publish rich pages that combine your writing with live forms, maps and media.
Take a look →Sheets
Familiar spreadsheets with formulas, charts and AI, ready to become part of your apps.
Take a look →Team chat
Group chats for your team, with messages that can carry media, reports and sheets.
Take a look →Media
One library for your team: upload or capture, generate images and video with AI, use them anywhere.
Take a look →Model Engine
Every current AI model from OpenAI, Google and Anthropic, each with its price, chosen per assistant or agent.
Take a look →Security
Private until you share it, access set per item, and every action in your team’s event log.
Take a look →Hosting
Everything you build is hosted for you, with its own link and QR code. Nothing to deploy.
Take a look →Team Management
Invite people by email as a member, creator or admin, and change roles any time.
Take a look →Sharing and permissions
Private until you share it: read and write access set for your team and the public, item by item.
Take a look →Charts and dashboards
Charts suggested from your data, and the numbers to watch from any form.
Take a look →Email templates
Email templates with each person’s details filled in, styled your way.
Take a look →Web import
Scan a site and bring its content, images or navigation in as docs or app pages.
Take a look →Jade Functions
Text, number, date, money, validation, AI and action functions, each explained in plain words.
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Every form keeps its records: query, filter, relate and edit them, with no database to run.
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